At Aroosa, every piece is handcrafted with care — and we extend that same care to how it reaches you. Please read our shipping policy below for complete details.
Order Processing Time
All orders are processed within 3-5 business days of confirmation. Since many of our pieces involve hand-finishing and quality checks, processing times may occasionally be slightly longer during high-demand periods or for made-to-order pieces — we will always keep you informed if this is the case.
Dispatch Timeline
Once processed, orders are dispatched within 7 business days. You will receive a confirmation notification with tracking details as soon as your order leaves our facility.
Delivery Timeline
Standard delivery within India typically takes 10- 15 business days from the date of dispatch, depending on your location. Metro cities generally receive orders faster than remote areas.
Shipping Charges
Shipping charges, are calculated at checkout based on your delivery location and order value.
International Shipping
We ship to select international destinations.
- Delivery timelines may be affected by customs clearance in the destination country, which is beyond our control.
- Customs duties, taxes, and import charges, where applicable, are the responsibility of the customer.
- For International order, Please whatsapp on 9971668821
Order Tracking
Once your order is dispatched, you will receive a tracking link via email, SMS, or WhatsApp. You may use this to monitor your shipment’s progress until delivery.
Delivery Delays
While we make every effort to ensure timely delivery, occasional delays may occur due to courier logistics, weather conditions, regional restrictions, or customs processing for international orders. We appreciate your patience and will assist with updates wherever possible.
Incorrect Address Policy
Please ensure your shipping address is complete and accurate at the time of order. Aroosa is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If you notice an error after placing your order, contact us immediately so we can attempt to correct it before dispatch.
Lost or Missing Packages
In the rare event that your package is lost in transit, please contact our support team within 3 days of the expected delivery date. We will coordinate with our courier partner to investigate and resolve the matter, including a replacement or refund where applicable, in line with our Return & Refund Policy.
Need Help?
For any shipping-related questions, reach out to our support team via email or WhatsApp — we’re here to help.