Because every Aroosa piece is handcrafted, we take great care in quality-checking each garment before it reaches you. If something isn’t quite right, we’re here to make it easy.
Order Cancellations
Because many of our pieces enter hand-finishing shortly after an order is confirmed, cancellations are accepted only within 24 hours of placing your order. To cancel within this window, message our support team via email or WhatsApp with your order number, and we will confirm the cancellation and process your refund promptly. Orders cancelled after 24 hours, once embroidery finishing or packing has begun, cannot be reversed.
Eligibility for Returns
Returns are accepted within 3 days of delivery.
Damaged, Defected or Incorrect Items only are eligible for return, provided the item meets the following conditions:
- Unused, unwashed, and unaltered
- Original tags and packaging intact
- Free from stains, odours, or signs of wear
- Accompanied by the original invoice
- Accompanied by a clear, continuous unboxing video showing the sealed package being opened
Please note: a complete, unedited unboxing video is mandatory for any claim involving a damaged, defective, or incorrect product. This helps us verify the condition of your order at the point of delivery and process your claim quickly and fairly. Claims raised without this video cannot be accepted.
Exchange Policy
Exchanges are available for size or design alternatives, subject to stock availability, within 3 days of delivery. If your preferred size or piece is unavailable, you will be given store credit.
Refund Process
Once your returned item is received and passes quality inspection, we will initiate your refund to the original payment method within 14-15 business days. You will receive a confirmation notification once the refund is processed. Please note that bank processing times may add a few additional days before the amount reflects in your account.
Non-Returnable Items
To maintain hygiene and product integrity, the following are not eligible for return or exchange:
- Made-to-order or customised pieces
- Items marked “Sale” or purchased during limited edition drops
- Products showing signs of use, alteration, or damage caused after delivery
Damaged or Defective Products
While every Aroosa piece passes through multiple quality checks, if you receive a product with a genuine manufacturing defect, please contact us within 3bdays of delivery with clear photographs. We will review the issue promptly and offer a replacement, repair, or refund as appropriate.
Wrong Product Received
In the rare case that you receive an incorrect item, please notify our support team within 3 days of delivery along with photographs of the product received. We will arrange for the correct item to be sent to you at no additional cost, along with a prepaid return for the incorrect item.
How to Raise a Return Request
Raising a return or exchange request with us is simple:
- Contact our support team via email or WhatsApp with your order number and reason for return
- Our team will confirm eligibility and share the return process
- Pack the item securely with original tags and invoice
- Hand over the package to our courier partner or drop it off, as instructed
Timeline for Refunds
From the date your return is picked up or received by us, please allow:
- 5-7 business days for quality inspection
- 14-15 business days for refund processing
- Additional bank processing time, depending on your payment method
Our Quality Assurance Promise
Every Aroosa garment is inspected by hand before it is packed and shipped — checked for embroidery precision, stitching quality, and fabric integrity. We stand behind the craftsmanship of every piece we send out, and we’re always here to make things right if something falls short of that promise.
Need Assistance?
Our support team is happy to help with any return, refund, or exchange query.
aroosachikankari@gmail.com
+91-9971668821